FAQs
Do l Have To Pay The shipping Fee?
We ship for free, but Wkdog price is exclusive of tariff. The fee depends on local customs policies.
How long will it take to get my package?
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How do l check the status of my order?
Once your order has been dispatched, you will receive an order status email with tracking information.
You can also check package status by visiting this URL: https://www.17track.net/en
What payment methods are supported?
WKDOG provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.We accept the following payment methods:PayPal, credit cards, anddebit cards. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.
How do l cancel my order?
You can cancel your order only before it has been processed for shipping, please contact us at the earliest to notify us of the reasons for cancellation; if your order has already been shipped, I'm afraid there's nothing that can be done at the moment, pls contact us for the return when you receive the package, we will arrange the return accordingly.
What Should l Do lf l Have After-Sale lssues?
We have a professional 24-hour reply after-sales service team that can solve any of your problems. Then please notify us via service@wkdog.com as soon as possible. Don’t worry, we will usually get back to you within 24 hours.
Do You Accept Return And Exchange?
Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 14 days from the delivery date. Your item(s) must be returned unused, in original condition.
For more RETURN & EXCHANGE POLICY information, please visit here.